Frequently Asked Questions
Frequently Asked Questions
The frequently asked questions section provides questions and answers to some of our most often asked questions about getting your food handler’s card with ServSafe®. Please browse our FAQ section for general information regarding ServSafe and if you should have any additional questions, please contact us and we will be happy to help provide the information you need. Please contact us here.
General Course Questions
Technical Specifications
Logging In
Course Performance
General Course Questions
Q. Does the course and assessment have an expiration date?
A. Yes. The course must be redeemed with in 12 months of purchase. Once you start the course you have 60 days to complete it and to take the assessment.
Q. What is your privacy policy?
A. NRA Solutions LLC Privacy Guidelines describe how we protect your personal information from misuse.
Q. I cannot finish the course. Can I get a refund of the enrollment fee?
A. All purchases of online training courses are final.
Q. How can I get an answer to a question I have about food safety or some content that is covered in this course?
A. Email foodhandler@restaurant.org and your question will be answered within two business days. If you have a question about content in one of our courses, please be as specific as possible and include: the name of the course in your message, your question or comment and your contact information.
Q. Does the ServSafe Starters® Employee Online Course contain the 2009 FDA Food Code updates?
A. Yes, the updates are included in ServSafe Maricopa Food Handler Online Course.
Q. How can I submit feedback for the courses?
A. If you have feedback about courses or purchasing and using our courses, e-mail foodhandler@restaurant.org with your contact information. You will also be asked to fill out a brief survey upon completion of the course, where you can comment on specific aspects of the course and provide general feedback.
Q. What languages are the online courses offered in?
A. The ServSafe Maricopa Food Handler Online Course is available in English and Spanish.
Technical Specifications
Q. What are the recommended technical specifications for this course?
A. Use the automated system check to confirm your computer meets these requirements.
Hardware:
- Intel® Pentium® III 1GHz or faster processor (or equivalent)
- 500MB of RAM or more, depending on operating system
- Sound card and speakers enabled
- Compatible keyboard and mouse
Internet Access:
- High-speed internet access is recommended
- Minimum connection: 56K modem with actual connection speed greater than 40Kbps
Operating System and Software:
- Internet Explorer® 6.0 or higher
- Firefox® 2.0 or higher
- Safari® 5.1.2 or higher
- Google Chrome™ 3.0 or higher
- Microsoft® Windows® 2000 or higher
- Adobe® Flash® Player 9.0.115 or higher (Download latest Adobe Flash Player)
- Adobe Reader®
Settings:
- 800×600 monitor capable of thousands of colors [high color (16-bit)] or higher, millions of colors recommended
- Cookies enabled
- Pop-up blockers disabled
Tablets/Mobile Devices
- The course may not function properly on a tablet and is not supported at this time.
Intel and Pentium are registered trademarks of Intel Corp. Explorer, Microsoft and Windows are registered trademarks of Microsoft Corp. Adobe and Flash are registered trademarks of Adobe Systems Inc. Apple, Macintosh and Safari are registered trademarks of Apple, Inc. Firefox is a registered trademark of the Mozilla Corporation. Google Chrome is a trademark of Google Inc.
Q. How can I get technical support?
A. If you do not find the answer in this FAQ document, email foodhandler@restaurant.org or phone the Customer Service Department at (866) 901-7778, for assistance with the course.
Q. Can I access the courses from another computer, such as at home or a different location?
A. Yes. You may use the course from another computer if that computer meets the recommended technical specifications. You also will need the ability to connect to the Internet using high-speed access.
Q. If I access the course from a different location will my progress and scores be retained?
A. Yes. The course is Internet-based so your progress and scores are stored on servers.
Logging In
Q. How do I log in?
A. To log in, go to www.foodhandlerusa.com and click on “Take Online Course” and enter your User ID and password or Create New Profile.
Q. I lost my User ID and/or password. What should I do?
A. Follow the prompts on the UserID recovery webpage or reset your password.
Q. Why am I getting an error such as “A connection failure has occurred” when I try to log in?
A. Unfortunately, it is necessary that we maintain the course from time to time. We regret the inconvenience this may cause. Please try to log in again at a later time.
Q. Can my co-worker use my User ID and password to access the courses?
A. No. Only one user is permitted to take the course with their unique User ID and password. If you would like to purchase additional User IDs, e-mail foodhandler@restaurant.org or phone the Customer Service Department at (800) 765-2122, ext. 6703.
Course Performance
Q. How can I obtain help in using a course?
A. Each course has a series of Help screens that are accessible anywhere in the course by clicking “Help”. These screens will tell you how to navigate through the course and give you other information you may be looking for. If you have a question that is not covered here or in the Help area, email foodhandler@restaurant.org or phone the Customer Service Department at (800) 765-2122, ext. 6703.
Q. A course is running slowly on my computer. What can I do?
A. Check the specifications of your computer against our recommended technical specifications and run the system check to ensure your computer meets the course’s standards.. You may be running the course on a slower machine or a slower Internet connection than is recommended. Check with your manager or your Internet service provider as there may be a problem with your connection.
Q. A course has crashed, is frozen or does not seem to be responding. What should I do?
A. Try exiting the course and logging in again. If this is not possible, restart your Web browser. If your computer is frozen and you cannot move your cursor, you will need to restart your computer.
Q. I am “stuck” and cannot move forward in a course. What should I do?
A. First, make sure you have completed all exercises and answered all questions within the course up to the point where you cannot move forward. You need to complete all exercises in order to move forward. If there is still a problem moving forward, try exiting the course and re-starting.
Q. What should I do if a course “times out”?
A. For security purposes, your session to our Web site may time out after a certain period of inactivity. However, your course, which is in a separate window, should still function properly. You will need to locate the course Web browser window and maximize it. If necessary, you may log in again by clicking “Login” in the top navigation.
ServSafe Certification Training Classes
Are you a manager looking to complete your certified food manager training? Join the more than 3 million ServSafe Food Protection Managers who received their certification from ServSafe.
Manager Certification Training Is Also Available
Are you a manager looking to complete your certified food manager training? Join the more than 5 million ServSafe Food Protection Managers who received their certification from ServSafe.
Visit the Arizona Restaurant Association for more information
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ServSafe®, the premier provider of food safety training, is proud to offer solutions to meet any food handler training need. Whether you are an employee seeking your Food Handler Card or an operation seeking a compliant solution for your employees, the National Restaurant Association’s ServSafe® Food Handler Program has a product that’s right for you.
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